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Refund & Cancellation Policy

Last updated: September 2026

1. Cancel anytime. You can cancel a Pro subscription at any moment from the billing portal — open the pricing section while signed in and choose Manage subscription. Cancelling stops future renewals; it does not end your current period.
2. What happens after you cancel. Pro stays active until the end of the period you already paid for. After that the account returns to the Free plan (20 generations per month). Nothing is deleted and you can subscribe again later.
3. Refunds. If ReplyFluent is not what you expected, email us within 14 days of a payment and we will refund it in full — monthly or yearly, no questions asked. After 14 days we consider requests case by case, in particular where the service was unavailable or billed in error.
4. How to request one. Write to hello@replyfluent.com from the address on the subscription. We reply within two business days. Refunds are returned to the original payment method; the bank usually takes a further 5–10 days to show them.
5. Who processes the payment. Paddle.com Market Ltd is the merchant of record for every purchase. Refunds are issued through Paddle, and their buyer terms apply alongside this policy. Nothing here limits the statutory rights you have where you live.
6. Questions. hello@replyfluent.com