Privacy Policy

Last updated: September 2026

The short version

We do not store your conversations. Ever.

What the extension does

When you explicitly invoke ReplyFluent (button or keyboard shortcut), it reads the visible conversation text around the input field on the current page and sends it, together with your draft, to our server, which forwards it to an AI model provider (OpenAI or Google) to generate your reply. This happens only on explicit invocation — the extension never reads pages in the background.

What we store

Account data: your email address and Google account identifier (for sign-in), your subscription plan and Paddle customer id, monthly usage counters, and a record of the subscription events Paddle sends us (kept 90 days, so a billing question can be answered).
Conversations, drafts, and generated replies: nothing. They are processed in-flight and are not logged or persisted on our servers.
Writing style profile and examples: stored locally in your browser (chrome.storage), not on our servers. The distilled profile is sent with generation requests but not persisted.

Third parties

AI providers (OpenAI, and Google as a fallback): receive conversation context and drafts to generate replies. Both are used on paid API plans, whose terms exclude your prompts and the generated replies from provider model training. We keep the Google fallback switched off entirely unless the account it runs on is a billing-enabled one, because Google’s free tier reserves broader rights over prompts.
Paddle: payment processing. We never see your card details.
Cloudflare: hosting and account database.

Your rights

Email hello@replyfluent.com to delete your account and all associated data, or to request an export. Uninstalling the extension removes all locally stored data.